Last updated: 13 November 2026
spidra.cloud aims for 99.9% monthly uptime on Cloud VPS, Forex VPS, dedicated servers and hosting.
What counts as downtime
Time when your service cannot be reached because of a fault in our hardware, network or power. It does not include:
- planned maintenance announced at least 24 hours before on our status page;
- problems caused by your software, configuration or actions (including reboots or reinstalls);
- attacks against your service, or suspensions under our Terms;
- problems outside our network (your ISP, upstream internet or DNS outside our control).
Credits
If the monthly uptime of your service falls below 95% because of a fault on our side, you get a credit of 25% of that month's fee for the affected service.
- Credits are added to your account credit (balance) and can be used for any invoice. They are not paid out as cash.
- Credits cannot exceed the monthly fee of the affected service.
- No credit is given while monthly uptime stays at or above 95%.
How to claim
Open a ticket within 7 days after the downtime, with the service name and the times it was unreachable. We check it against our monitoring and add the credit within 5 working days.