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Refund Policy

Last updated: 13 November 2026

We want you to be happy with spidra.cloud. This policy explains when we give money back.

Money-back guarantee (web hosting and WordPress hosting only)

  • Shared web hosting and WordPress hosting: if the service does not work and our support team cannot fix it, ask for a refund within 3 days of your first order and we refund the first payment for that service.
  • Ask by opening a ticket within those 3 days and tell us what is not working, so our team can try to fix it first.
  • The guarantee applies once per customer, to the first order of each service type. It does not cover a change of mind after the service has been working, or problems caused by your own website, scripts or settings.

No refund on VPS and dedicated servers

  • Cloud VPS, Forex VPS and dedicated servers are not refundable, including the first payment. These servers are set up with dedicated resources for you, so please check the plan and ask our team any questions before you order.

Also not refundable

  • Domain registrations, renewals and transfers (registries do not refund us).
  • Software licences (including Windows licences), setup fees and add-ons such as extra IP addresses.
  • Renewals, upgrades and services cancelled after the money-back period.
  • Services suspended or terminated for breaking our Terms or Acceptable Use Policy, for fraud or for missing identity verification.
  • Payment gateway or bank fees.
  • Lost or damaged data. Backups are your responsibility (see Terms, section 5).

How refunds are paid

  • By default refunds are added to your account credit, which you can use for any invoice.
  • If you ask, we refund to the original payment method (bKash, Nagad, bank or card) within 10 working days, minus any fee charged by the payment provider. Crypto payments are refunded in the same currency at the rate on the refund day.

Downtime credits

When monthly uptime falls below 95%, you get a credit under our Service Level Agreement. Credits are added to your account balance, not paid as cash refunds.

Chargebacks

Please contact us before opening a dispute with your bank or wallet. A chargeback suspends the account until it is resolved.

How to ask

Open a ticket from your client area or email [email protected] with the invoice number.