How renewals and invoices work

Every service renews on its own due date for the billing cycle you chose: monthly, quarterly, half-yearly or yearly. This page explains when invoices are created, how reminders work and what happens if a payment is late.

When the renewal invoice arrives

A renewal invoice is created about a week before the due date and emailed to you. You can see it any time under Invoices in the client area, together with all past invoices and receipts. Each invoice lists the service, the period it covers and the amount.

Paying an invoice

Open the invoice and choose a payment method:

• bKash or Nagad, for accounts in Bangladesh
• Binance Pay (USDT), for accounts anywhere
• Account credit, if you have added funds in advance

Where it is offered, you can also pay by bKash or Nagad Send Money or bank transfer and upload the receipt; our team confirms these by hand.

The invoice is marked paid as soon as the payment is confirmed, and the service's due date moves forward by one billing cycle.

Paying automatically from credit

Use Add funds to keep a balance on your account. When a renewal invoice is created and you have enough credit, it is paid from the balance automatically, so you never have to remember a due date.

Reminders and late payments

You get reminder emails before the due date and again after it if the invoice is still open. If a renewal stays unpaid past the due date, the service is suspended: it stops working, but your data is kept. Pay the invoice and the service is switched back on automatically, usually within a minute.

If the invoice is still unpaid after the grace period, the service is terminated and its data is deleted. Warning emails are sent each day before that happens.

Changing the billing cycle or plan

Longer cycles cost less per month. To move to a longer cycle or a bigger plan, use Upgrade or change plan on the service page or open a ticket. You only pay the difference for the rest of the current period.

Questions about an invoice? Open a ticket in the Billing department and include the invoice number.