In this article
You can cancel any service yourself from the client area. There are no contracts or cancellation fees.
How to cancel
- Open My services and select the service.
- Choose Request cancellation.
- Tell us briefly why you are leaving. It is optional, but it helps us improve.
- Confirm.
The service keeps running until the end of the period you have already paid for, then it is removed. No further renewal invoices are created for it. If an unpaid renewal invoice is already open, it is cancelled.
Changed your mind?
Until the end of the paid period, open the service again and choose Keep my service. The cancellation is withdrawn and the service renews as normal.
Before the service ends
When the service is removed, everything on it is deleted for good: files, databases, email and backups. Before the end date:
- download your website files and databases, or copy them to your new server;
- export any email you want to keep;
- move domains that point to the server, or update their DNS records.
Unpaid orders
An order that was never paid has not started yet, so it can be cancelled straight away from the invoice or the service page.
Moving to a smaller plan instead
If the service is simply bigger or more expensive than you need, you do not have to cancel. Use Upgrade or change plan on the service page to move to a plan that fits better, or switch to a longer billing cycle for a lower monthly price. Your data, IP address and settings stay as they are.
Refunds
Refund requests are handled under our refund policy. Open a ticket in the Billing department with the invoice number and the reason, and our team will reply.
Domains are not cancelled this way: a domain simply expires at the end of its registration period if you do not renew it.